Privacy Policy

This Privacy Policy explains how The Dog House Ltd handles personal information when people visit this website, contact us, send a report, or use forms and links placed on the site.

We have written it in plain English because privacy pages should be usable. A long legal page that nobody can follow is not helpful. Still, this page is not a substitute for legal advice, and it may need to be adapted if the service changes.

Who we are

The website is operated under the name The Dog House Ltd. Our contact email is [email protected].

The site publishes online safety material and may direct users to external tools, partner pages, or reporting channels. We do not ask visitors to send sensitive personal details unless a clear reason exists.

Information we may collect

We may collect contact details that you choose to send to us, such as your name, email address, message content, and any information included in a safety or violation report.

Our hosting, security, analytics, and anti-abuse systems may also receive technical data. That can include IP address, browser type, device type, pages viewed, referring page, approximate location, time of visit, and basic interaction data.

Image uploads and sensitive content

If the website offers an upload feature, do not upload images of minors, images you do not have permission to use, or private images that could harm another person.

Where upload or reporting functions exist, files may be processed to provide the requested function, prevent misuse, investigate abuse, comply with law, or protect users. We aim to keep this handling limited to what is necessary.

How we use information

We use information to run the website, answer messages, process reports, maintain security, improve page performance, prevent fraud, and keep records where we have a valid reason to do so.

We may also use aggregated or non-identifying information to understand which pages are useful. That kind of data should not identify a particular visitor.

When we share information

We do not sell personal information. We may share information with service providers that help with hosting, email, analytics, moderation, security, or technical support.

We may also disclose information if required by law, to respond to lawful requests, to investigate misuse, or to protect a person from serious harm. In urgent safety situations, speed may matter more than routine process.

Storage and retention

We keep personal information only for as long as there is a legitimate reason to keep it. Some records are kept briefly. Others, such as serious abuse reports or legal correspondence, may need to be retained for longer.

No online service can promise perfect security. We use reasonable administrative and technical safeguards, and we review issues when they are reported.

Your choices and privacy requests

You can contact us at [email protected] to ask about personal information we may hold, request correction, or raise a privacy concern.

We may need to verify a request before acting on it. We may also refuse or limit a request where the law allows us to do so, for example when disclosure would affect another person’s privacy or an active safety review.

Children and young people

The website is intended for adults. Uploading images of minors is prohibited.

If a parent, caregiver, school, or young person contacts us about a safety issue, we will try to respond carefully and avoid unnecessary sharing of personal details.

Changes to this policy

We may update this policy when the website changes, when service providers change, or when legal requirements move on.

The date at the top of the page shows when the current version was last updated.